Returns and Returns

Our Returns and Credit Policy

Our returns and store credit policy lasts seven days. We cannot offer you store credit if seven days have passed since your purchase.

Our policy is to issue a store credit for returned items. This does not include items on sale.

To be eligible for store credit, your item must be unused and in the same condition you received it. It must also be in the original packaging and in an unworn condition.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will contact you. We will also notify you of the approval or rejection of your credit.

Only regular priced items may be credited. Sale items cannot be refunded or credited.


We only replace items if they are defective or damaged. If you need to exchange it, email us at [email protected]

Shipping Returns

To return your product, you should mail your product to TAG 2001 Ltd, The Queenstown Mall, 26 Ballarat Street, Queenstown 9300, New Zealand.

You will be responsible for paying for your shipping costs for returning your item unless we have discussed this with you first. Shipping costs are non-refundable. If you receive a refund or a credit, the cost of return shipping will be deducted from your credit unless we have discussed this with you first.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We wont guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to returns and credit.